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Due to current health concerns, Keystone will not address warranty issues except in case of emergencies. Examples of an emergency are total loss of water, power, heating and air conditioning, and water leaking into the home. Once the current health crisis is over Keystone will work diligently to address all outstanding warranty concerns.


Our Maintenance Tips include information on your HVAC system, electrical system, plumbing and include home upkeep tips with a seasonal checklist. Check out our tips on Plastic Laminate Countertop Care and Granite Countertop Care.

Need to Submit a Warranty Claim? View our Step By Step Guide.


Your warranty issues are important to us. If you are experiencing an emergency warranty issue, please call the appropriate trade partner at the number listed below. You will receive a response within the same day and our trade partners will make their best effort to repair the issue(s) within 48 hours. 
If you have non-emergency requests, please click here and you will be directed to the appropriate request page. Please keep in mind that any non-emergency warranty requests can take a few weeks to address. 
In the case of a storm related claim, please click here.



Ferrell Electric - (706) 533-1300
or (706) 833- 1531

Heating & Air

Greater Augusta: Southern Mechanical  - (706) 823-0004

Greater Savannah: Beasley's Conditioned Air - (912) 858-2085


Hardy Plumbing - (706) 863-2110

Septic Tank

Aiken Area: Carolina Septic Service - (803) 202-0442

Statesboro Area: Southern Piping - (912) 690-2599

Savannah Area: Rahns Septic Services - (912) 826-5585

Whirlpool Appliances

Whirlpool Customer Service - (800) 253-1301



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