Quality Assurance
The Quality Assurance Department is dedicated to presenting Keystone homeowners with a completed home at closing. We do this through a number of pre-closing inspections and checklists. After closing, we are committed to responding to the service needs of our customers. Our team accomplishes this by providing the customer with a one year warranty, two year mechanical warranty, and 10 year structural warranty through StrucSure Home Warranty.
The Quality Assurance Process:
After closing, homeowners should contact the Quality Assurance Department with any emergency or major inconvenience that may arise. All other warrantable items should be kept on record for the 10 month inspection form.
Once the 10 month inspection form is received, the Quality Assurance Department will set up an appointment with the home buyer to evaluate the list.
Following that evaluation, the necessary trade partners will be notified and repairs made as needed.
It is the home buyers responsibility to return the 10 month inspection form on time.
Refer to your StrucSure Home Warranty manual to determine if an item is covered under warranty. Visit their website for more information : StrucSure.com
